Yes! Luc and Nicole are proud to be a fully independent and family owned business. Luc Gilmour is the Hearing Health Practitioner and runs the clinic with his partner Nicole Sorkin, Clinic Operations Manager. They offer hearing aids from all manufacturers and make decisions that provide the best options for you and your family.

No, you do NOT need a doctor referral for any of the services we provide. If we find any abnormalities we will always refer you to your family doctor to provide you with appropriate testing. We encourage anyone who wants to have a hearing test call to book an appointment (there is no charge for individuals who are 18 or older). Even if you are not experiencing any difficulties hearing, we can establish a baseline and plot any changes over time.

Yes, hearing aids use batteries to provide amplification. In recent years, hearing aid users have had the luxury of investing in rechargeable hearing aid technology that does not require manual battery insertion. This type of system is great for patients who have limited dexterity in their fingers.

Traditional hearing aids use air-zinc disposable batteries that range in size. These batteries require manual input and can last from 5-12 days depending on the size and average use. We recommend talking to your clinician to learn more about what style is right for you. Even so, both hearing aid battery options are reliable and safe. We look forward to teaching you all about them in our new Kitchener location!

Hearing aids are an investment in your health and will vary in price, depending on your preferences and lifestyle. The prices typically range between $800-$3,500 per aid. There are many factors that determine the price of hearing aids. Severity of hearing loss, technology levels, and patient preferences are some of the main influences on the price of hearing aids. We will work with you to find a device that suits your individual needs and fits within your budget.

We are proud to service all makes and models. Simply book an appointment online or over the phone to have one of our staff members look at your devices for you. If there is a minor repair needed we will be happy to help you right here in the clinic as we have an in house repair centre. In the case that more advanced repairs are needed, we will send in the hearing aids to the manufacturer for repair. If your hearing aids are within the warranty period, then this is at no additional cost to getting hearing aids repaired. A service charge will apply for out of warranty hearing aids.

We recommend bringing someone whose voice you are familiar with to your hearing test as this can help in understanding your hearing loss. Moreover, it ensures that the devices you’re investing in will help you hear in environments you are familiar with. Additionally, those we are closest with often notice our hearing loss before we do and can assist in picking the right devices with you.

A Hearing Instrument Specialist is an independent hearing healthcare provider who can help test, assess, and dispense hearing aids. In Ontario, Hearing Instrument Specialists are licensed by The Association of Hearing Instrument Practitioners of Ontario who help maintain the standards for quality of care in the province.

Hearing aids come in several styles including: behind the ear (BTE), in the ear (ITE), in the canal (ITC), and RIC hearing aids are amongst the most popular. Choosing the right style of hearing aid depends on your preferences and lifestyle. Your Hearing Health Practitioner will help provide you with suggestions that are best suited for your environment. However, it’s up to you to decide which hearing aids you are most comfortable with.