About

Meet The Team

Luc Gilmour

Registered Hearing Care Provider and Clinic Owner

Luc Gilmour, the owner and clinician at Discover Hearing Centre, was born and raised in Kitchener and is excited to continue growing his roots in the community. He graduated with Honours from Conestoga College with a degree as a Hearing Instrument Specialist. Luc has been fortunate to work in both private and corporate hearing clinics, gaining unique insights into various practices both large and small. His experience working in a variety of clinical settings has shaped his approach of leading with empathy and listening to patient needs. He combines the best of his experiences to empower individuals affected by hearing loss to remain connected and actively engaged with their world by providing effective solutions that enhance their quality of life. Growing up around the hearing industry, Luc witnessed how hearing aids changed people's lives and allowed them to reconnect with their loved ones. He is passionate about technology and the advancements in the hearing industry. He pairs his passions with state of the art equipment to provide best in class care for patients, in both French and English. Luc has been rated the top practitioner in the Waterloo Region for 4 years running, winning several awards for providing outstanding care. He believes in conveying complex information to patients in a clear and understandable manner. Luc resides in Kitchener with his wife Nicole and their dog, Eevee. They are excited to have a locally owned Hearing Clinic in the Waterloo region, as it has always been their goal to service their community. Luc and Nicole are committed to providing individuals with the best possible care and are looking forward to serving you and your loved ones. Luc and his team look forward to welcoming you to Discover Hearing Centre in Kitchener.

Jackie

Patient Experience Coordinator

Jackie is the Patient Experience Coordinator at Discover Hearing Centre. With a heartfelt commitment to guiding our patients through their hearing treatment journey, Jackie brings invaluable expertise and passion to her role. Drawing from her experience in the hearing industry, complemented by a background in Pharmacy and Business Management, Jackie offers a comprehensive understanding of our patients' needs. Having devoted ten years to raising her family, Jackie embarked on a fulfilling return to the workforce, finding her calling at Discover Hearing Centre. Her journey adds a special depth to her care, ensuring our patients receive not only expertise but also empathy and understanding every step of the way.

Gemma

Hearing Care Provider

Gemma has always had a passion for sound, music, and the way it connects people. While pursuing a major in music, she discovered a path that would allow her to combine this love for sound with a desire to help others, leading her to graduate from the Hearing Instrument Specialist program at Conestoga College in Canada. With a solid background in music and a deep understanding of how sound shapes our world, Gemma is driven to make a difference in the lives of those affected by hearing loss. She is passionate about using her expertise to provide compassionate, patient-centered care. Gemma is committed to understanding the unique needs of each individual and offering customized solutions that improve their quality of life. From a young age, Gemma taught herself English and Korean by watching shows, demonstrating her dedication and creativity in learning new languages. Fluent in Turkish, English, and Korean, this self-taught skill enhances her ability to connect with a diverse range of patients, ensuring they feel understood and cared for.

Award-Winning Hearing Care in the Heart of Kitchener

Luc, our owner and lead hearing specialist, has been recognized as the Best Practitioner in the Region for the past 3 years, earning 1st place awards across all hearing healthcare categories.

We take pride in providing a personalized experience that always puts our patients first. As a locally owned clinic, we are honored to be recognized for delivering trusted care that Kitchener residents can rely on.

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Our Services

Hearing Test in Kitchener: Comprehensive Hearing Assessments

Early detection is key to maintaining healthy hearing. At Discover Hearing Centre, our comprehensive hearing tests use cutting-edge diagnostic technology to accurately assess your hearing health. Whether you're experiencing mild difficulties or significant hearing loss, our hearing specialist will guide you every step of the way, ensuring the right solution for your needs.

Learn more about our Hearing Tests

Tinnitus Relief and Management

If you're struggling with the constant ringing, buzzing, or hissing of tinnitus, you're not alone—and relief is within reach. Our highly trained hearing specialist offer personalized tinnitus treatment plans tailored to reduce the discomfort and improve your overall quality of life. From sound therapy to advanced hearing solutions, we’re dedicated to helping you regain peace and quiet.

Explore Tinnitus Treatment Options

Cognitive Evaluation: Connecting Hearing & Brain Health

Your hearing health plays a crucial role in cognitive function, especially as we age. At Discover Hearing Centre, our cognitive evaluations are designed to identify any cognitive decline that may be linked to hearing loss. By addressing these issues early, we provide actionable solutions to maintain both mental sharpness and auditory health.

Find out more about Cognitive Evaluation

Get in Touch with Discover Hearing Centre

Ready to improve your hearing health? Book an appointment today for a hearing test, tinnitus consultation, cognitive evaluation, and more. Whether you’re looking for personalized care or have questions about any of our services, our friendly team is here to assist with all your hearing care needs. Let us guide you toward better hearing and a better quality of life!

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What Our Clients Say

Jackie treated me like family and Luke knows his stuff. He has an incredible passion for what he does. I have found the right match. Thanks for a top notch experience. I certainly recommend Discover hearing over any of the other local hearing centres.

Brant Grozelle

The tech, testing, teaching and 1:1 care provided at this centre far exceeded my expectations. I'm grateful to have this information and support to help me enjoy conversations and ease the burden of straining to hear people when they're talking.

Joanna London

Great client engagement and focus on customer needs. Staff ensure they provide clear and easily understood information related to tests and test results.

Kathy Payette

Fantastic service! Luc really knows his stuff and he helped me take a different, more preventative approach to something that was going on with my ear - and the problem fixed itself before it became a much bigger problem. Many thanks!

Kirsten Loop

I took my 95 year old mother, who has significant dementia, for a hearing assessment. Luke was amazingly kind, patient, personable and professional for the assessment and followups. And his office is wheelchair accessible. The best!

Deb Gem

Luc and student Gemma took the time to explain each test before completing them. They gave me the opportunity to ask questions about my hearing. I recommend going to Discover Hearing Centre for your hearing needs.

Silvia A

Have Questions?

Call our office if you have any questions about your hearing loss or anything else related to hearing. We are happy to help and answer any questions you may have.

519-208-HEAR (4327)